Category Archives: Help & Support

This section provides comprehensive assistance to address your concerns during the customization and purchasing process. Whether you have questions about customization details, order status, or after-sales issues, you can find relevant solutions here.

Can I change or cancel my order?

After you upload your photos, submit your order, and complete the payment, we will begin processing your customization. You have 12 hours to modify or cancel your order. Please contact us at service (at)customwit.com, and our customer support team will assist you with the relevant matters. If you cancel your order, a refund will be […]

What should I do if my photo isn’t suitable (for the customization)?

After you carefully select and upload your photos, we will also do our best to edit them to achieve the optimal effect. If you are not fully confident about our photo processing, please feel free to contact us — we will send you the processed version for your confirmation before starting the customization work. Contact […]

How can I add more photos?

If you want to customize multiple products, you can add them to your shopping cart separately. Simply upload the photos before adding each product to the cart. Alternatively, you can contact us at service@customwit.com, inform us of the quantity of products you wish to customize, and send the photos directly to us via email. After […]

Shipping Policy

This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein. A. SHIPPING COSTS 0-1kg : 8.991-2kg : 11.992-3kg : 14.993-4kg : 17.994-5kg : 20.995-6kg : 23.996-7kg : 26.997-8kg : 29.998-9kg […]

Return & Refund Policy

By placing an order through CustomWit (customwit.com) you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the regions where CustomWit provides services. 30 DAY RETURN POLICY We have a 30-day return policy, which […]