Help & Support

This section provides comprehensive assistance to address your concerns during the customization and purchasing process. Whether you have questions about customization details, order status, or after-sales issues, you can find relevant solutions here.

1. Customization Consultation

• Design Requirements: If you have specific design ideas (such as pattern size, color matching, or text font), please contact our customer service team with your requirements. We will provide professional design suggestions to ensure the final effect meets your expectations.
• Material & Craft Inquiry: For questions about product materials (e.g., durability, texture) or customization crafts (e.g., printing technology, production cycle), you can check the “Product Details” page first or consult our team directly for detailed explanations.

2. Order Tracking

• Order Status Check: After placing an order, you can log in to your account to view the real-time status (including “Payment Confirmed”, “In Production”, “Shipped”, etc.).
• Shipping Information Update: If you need to modify the shipping address or contact information after placing the order, please contact us within 24 hours. Once the order is shipped, the shipping information cannot be changed.

3. After-Sales Service

• Quality Issues: If the received product has quality problems (such as printing errors, material damage) caused by our side, please provide photos/videos of the product and contact us within 7 days of receipt. We will arrange for replacement or refund according to the situation.
• Customization Modification: Due to the exclusive nature of customized products, modifications are not supported after the production starts. Please confirm the design draft carefully before we start production.
• Return & Refund Policy: Customized products are non-refundable and non-exchangeable unless there are quality issues or errors caused by us. For non-quality-related return requests, we reserve the right to reject them.

4. Contact Us

• Customer Service Hours: 9:00 – 18:00 , Monday to Friday.
• Contact Channels:
  • Email: service(at)customwit.com
  • Online Chat: Click the “Live Chat” button at the bottom right corner of the official website.
  • Social Media: Message us via our official Facebook/Instagram page.